Network Camera & Live Cams Support

How-To & Troubleshooting

with 86 comments

Written by microseven

August 20th, 2010 at 10:33 pm

Posted in

http://riverpointfarms.com Dan

Please give us instructions on how to setup the “presets”…

http://www.microseven.com microseven

The information of “presets” is in the documentation on the site.

Billkater

I already own a security monitoring software. Will microseven products work with it?

VitaminD video
WebcamXP

What is the path to the video stream? ie: http://192.168.1.31/videostream.cgi?user=user&pwd=pass

http://microseven Acega Us

Currently Microseven network camera provides RTSP filter as RTSP protocol, example, tested in VLC rtsp://74.212.249.249:554 or rtsp://74.212.249.249. Blue Iris is support RTSP/H.264 filter. It is working in Blue Iris, as “Microseven H.264 over RTSP” or manually setup selection.

Carbon409

Can’t Get motion detection to work nor can i get it to save anything to the NAS…. i even tried ftp … I am an IT tech… so it is either a bad camera or the software is just ridiculous.

http://www.microseven.com microseven

NAS is not for this camera, it can be recorded on 16GB SD card (SDHC). Motion detection is working great. Software can be downloaded from your account in http://www.microseven.com.

Camera1

Can someone please let me know if they have the older version of the kernel before 1.0.1.1 and firmware release 1.3.7.7? I’m having a disaster with my RC550WS wireless WPA connectivity after upgrading. Microseven should make older firmware releases available. I’m about to post bad things about this company every place I can on the Internet.
Thanks.
http://www.microseven.com microseven

WPA wireless encryption for M7-RC5550WS needs to be either TKIP or personal option in wireless setting on your wireless router.
http://www.microseven.com microseven

After firmware version 1.3.7.8.nopwd, there are no default username and password displayed in the fields. Default username is admin and it won’t be available to changed. Default username and password is admin and password. To change password, you need to go to system menu to get it changed.
Will

I upgraded my firmware about 2 weeks ago, and again tonight to make sure I did it right. After the upgrade, all the motion detection ftp file sizes are now 0 bytes. Only the file name is sent to my ftp site now. I checked the latest snapshot image on the camera and it is fine. I can manually ftp it, but the camera only sends the file name and a 0 byte file for motion detection now. Any ideas?

http://www.microseven.com microseven

Check your network camera connectivity, upload bit rate may be slower. So ftp file cannot be completed.
You can change snapshot size be smaller to reduce upload time.

Richard

What about setup for a Mac?
The software setup appears to be only for Windows?

Jim

Live feed streaming working for all the OS, included in MAC and Windows. To set up camera parameters is through Windows.

Aristsiftsis

my http port 80 is blocked,how can i view microseven network camera over internet?

http://www.microseven.com microseven

If your port 80 is blocked, please change http port to 81 or other number. I should work. Then you need to do port forwarding for other number other than 80.
http://www.microseven.com microseven

open port other than 80.

Aristsiftsis

when i change the default password i have no connection to the camera
would please tell me why?

http://www.microseven.com microseven

Microseven software are M7CMS and M7IE, M7CMS is managing all the cameras.
M7CMS has a password for managing all the cameras in M7CMS.
Each camera in M7CMS has its own password.
Please check you if password is changed in M7CMS, otherwise you need to change it in M7CMS for each camera.

Fhintegration

What causes the video to not stream like live video? Take for example a truck drives up and i can see it then freezes and a second later its gone. like it lossed wireless connection for a second. When you watch the time, the time freezes then skips a couple of seconds. It never stays constant on the clock or video? Any ideas? Would it be a bandwidth issue or ? How can i troubleshoot this problem?

http://www.microseven.com microseven

You should have M7LIVE live streaming flash server installed.

Aristsiftsis

Hi! I HAVE A NTFS 1TB USB HD AND I WANT TO CONNECT IT WITH MY M7-RC550WS CAMERA
BUT FOR SOME REASON THE CAMERA CAN`T SEE THE HARD DISK
CAN YOU PLEASE HELP ME?
THANKS!!!!!
Aristsiftsis

I AM SORRY MY IP CAMERA IS M7-RD550PTWS
AND NOT M7-RC550WS

http://www.microseven.com microseven

M7-RD550PTWS external USB is for network network (3G) connection usage. Storage USB port has built in the camera for SD media card (SDHC). In your case, 1 TB hard disk connection won’t match this external USB port.

Aristsiftsis

how can i record video(>8GB) directly from my M7-RD550PTWS
to a storage media

http://www.microseven.com microseven

You can use 16GB SD card (SDHC).

Aristsiftsis

Is there any way to connect my M7-RD550PTWS
with 1 TB external hard disk?

http://www.microseven.com microseven

No SATA connector on this camera, if you have a PC, you can connect your 1TB hard disk to your PC. Then use M7RSS software to run recording on the background as service on your PC.

Aristsiftsis

I am trying to install M7RSS software
I have windows xp sp3 and it says that M7RSS does not supported by
operating system

http://www.microseven.com microseven

- M7RSS application is Super ! Thank you ! by Ondrej Bulik
If you want to have his email address, I will email to you.
I will have engineers to take a look what may be missing.
http://www.microseven.com microseven

M7RSS installation is not required for OS. Provide a snapshot of error message…

Aristsiftsis

the message says
Selected collating sequence not supported by the operating system
Mattthompson12

my camera only records when i am viewing it on the computer,if i close my laptop it stops recording.How do i get it to record when i am not viewing it?

http://www.microseven.org microseven

Please use software M7RSS, it will work as you required.
http://www.microseven.com microseven

Please use M7RSS which for recording in service (run in the backgroud).
http://www.microseven.com microseven

Please use M7RSS, it will solve your problem.
Jim
Microseven

Barracuda CCTV

I added another camera and the other doesn’t show up anymore and can’t be located on the cam locator. Hooked it up directly to the router and still doesn’t see it.

http://www.microseven.com microseven

You have both camera IP address the same, which default 192.168.1.201. Please change one of the camera in the LAN to another IP address rather than 192.168.1.201. You will solve the issue.
Microseven

Barracuda CCTV

I reset my router to factory default just encase something was blocking it, turned off all the security, reset the other camera to factory and changed the ip, but my other camera which is the new HD one has power and lights are blinking but can’t locate it.

Barracuda CCTV

The HD M7-CX720PCWS has been working fine for the past week or so, but once I hooked up the MSH-RD080PTW camera, I wasn’t able to see both cams in the m7cms. Logged into it through the browser and it worked there, but later dropped the connection, and can’t find it even if I power down the other cam, can’t find it in the cam locator.

Yurim1

My camera sends video, but I can’t control the PTZ. Tried the steps below and it still doesn’t work. What next?

http://www.microseven.com microseven

Next more info, what is the PTZ camera? Which one such as M7CMS, M7IE, or M7LIVE are you using?

Yurim1

M7PTZDWS-18x
Firmware 1.3.7.9a

Tried using IE, Firefox, Google and M7CMS. Video appears, but I have no control over camera movement.

http://www.microseven.com microseven

You have reset the configuration. Now you need to go to menu “VIDEO” -> “PTZ Control” page.
Select Bits per second is “9600″ and Protocol is “Microseven” or “Pelco_D”. The rest of values are:

Address: 01
Data bits: 8
Stop bits: 1
Parity: None

Yurim1

Tried the microseven protocol and it started working. Thank you for the very quick response. Nor sure why the Pelco_D protocol didn’t work, but that is something that I can research.

Gregg Owens

When it’s windy, my camera motion detection goes almost constantly. There is a bush in the view that moves but I have blocked that area out of the detection area. Also, it seems like if the camera has been running for a while (days) it will go into a mode of constant recording (red border). This make lots of useless files. Ideas ?
Barqawiom

Can the M7-RC550WS work inside vehicles? does it have an stablizer? can it upload pre recorded trips on the wirless network when it comes into range with the wifi zone?

http://www.microseven.com microseven

M7-RC550WS can be installed on your vechicles. It hsa SD card (SDHC) installed by you if you want to make a record.
If you have wifi access outbound streaming, the camera video can go to Internet.
http://www.microseven.com microseven

M7-RC550WS can be installed on your vechicles. It hsa SD card (SDHC) installed by you if you want to make a record.
If you have wifi access outbound streaming, the camera video can go to Internet.

Jasonmoore

I have followed the setup for the install of M7 Live using Windows Server 2003 as our OS, there is no firewall enabled, I can log in directly to the camera (129.114.193.20) and see that it is powered on and running via the web interface…what am I doing wrong here? I’ve embedded the code in my webpage on our University web server but can’t see video. Any help would be greatly appreciated, I need this up and running asap for an event.

Jason Moore
Systems Analyst
The University of Texas at Tyler

jasonmoore

That would be great. I was able to get the camera working on our server, I had to install Service Pack 1 which enabled me to open the ports in the firewall and it’s working great now. I have another server set up for the second camera ready to roll, so I can simply use that if that is acceptable.

Thanks again.

Jason Moore
Systems Analyst
The University of Texas at Tyler

MichaelT

Hi Jiim,

We are going to be setting up a site that is in a remote location and will have its own dedicated internet connection. We’d like to record from this location and add it to our centralized recording server. I see that both your M7IE and M7CMS software support recording from the secondary video stream. However, we use the newer M7RSS software to record on our server. I do not see a way to access the secondary video stream in M7RSS. Is this currently possible? If not, would you consider adding this feature in a future release of M7RSS? Thank you.

By the way, we have been recording for over a month now with the M7RSS software – no problems. We’ve got 11 cameras currently being recorded, and the numbers will continue to grow as we update our security system around the village. I was able to find a better way to review videos recorded by the M7RSS software that might be helpful to other users as well. I’ve installed the M7CMS software. I do not use it for recording, but I have mapped the “File Save Path:” in the “Schedule Record Settings” to that used by the M7RSS software. Now I can open my M7CMS software and go to the “playback…” view. From there I can search my files and play them back sequentially with much more ease.

Regards,

Michael Tall, IT Analyst
Give Kids The World
Mingollantonio

Hi,
I would like to configure my site m7live 2.0 but I can not configure it! M7live I returned the following code:

How do I change the code?

Jim

1. need a pc to run this code, the pc ip address need to be replace from 127.0.0.1, what is your public ip address with the pc, if you find it, replace two locations in the code from 127.0.0.1
2. make sure the port 554 is open, if it is not use 553. if you change from 553, you need to uninstall M7LIVE and reinstall it. and need to change 554 on the camera as well.
3. run M7LIVE again and paste it to your website.
4. open port forward 1935 port for your pc where it is run the M7LIVE ip address.

Jim

Please download M7LIVE 2.0 from http://download.microseven.com/M7LIVE/M7LIVESetup-Single-2.0.exe

http://www.microseven.com microseven

Mingollantonio,
There are new version 2.06 M7LIVE and working with microseven.tv.
You need to use port 1935 and port 7000 on your M7LIVE server (hardware).
Support
Microseven

Alex

I see under the “Key Features” tab there are 2 images of the M7
interface. Are you able to view “borderless” video? In other words,
without the M7 skin that you see on the right hand side. Is there an
option to turn it off just like in Real Player and Media Player?

Also does the router need to have an ethernet connection or can it be a wireless one?

Thanks,

Alex

Jim

M7CMS software can do border-less video on your PC. If you are do wireless, this device can be wireless with your router without Ethernet cable connected.
Jim

Alex

Also, regarding the router, so you don’t need any ethernet
connection for any initial setup correct? You can configure everything
wirelessly right out of the box.

Thanks,

Alex

Jim

Alex,
You need to get wired first to access the device, the device
need wireless encryption key, you need feed your encryption key at very
first time to the device to make it as wireless.
Jim

Chris

I have an application where i want to send
real time video from a ntsc source wirelessly to a laptop or iPad. I
saw your M7 video server that may work for me. However I am wondering
if it can work peer to peer (video server to laptop) with just the
laptop/ipad acting as the wireless access point. There would be no
connection to the internet only the wifi connection between the video
server and laptop/ipad.

Support

After you make your PC as access point AP, you can do so.

If the computer has a wireless card, you can set the card to AD-HOC mode
thus making the card an access point. If you want internet connection
through that you will have to enable ICS (internet connection sharing) which will make the internet on the ethernet connection available to the other machines that connect to the AD-HOC network.

Here are the instructions for Windows XP

http://www.microsoft.com/windowsxp/using…

Just Search Microsoft for Vista Ad-Hoc if you are using Vista

If you are running linux, search for Linux Ad-Hoc

Thats about it.

It is not a great method to create an access point but will work if you don’t want to buy an AP.

To make it happen on iPad, you need to install M7LIVE.

Support
Microseven

Matt

Is there a similar app for
Android… i.e. an app that simplifies how to view our cameras
using flash? Your instructions are complicated… can’t figure out how
to watch cameras on our Droid phone using Flash.

Thanks. Matt

Support

You need to install M7LIVE on your PC as flash streaming server (run as services in Windows).
M7LIVE will generate a script, then copy and paste this script to microseven.tv your account.
You will see flash live streaming on your Droid.

Support
Microseven

Support

You need to install M7LIVE on your PC as flash streaming server (run as services in Windows).

M7LIVE will generate a script, then copy and paste this script to microseven.tv your account.

You will see flash live streaming on your Droid.

Support

Microseven
Cosetteroyal

How to view M7live video on HTC Desire HD android system.

Support

You need install M7LIVE on your PC as flash server, after installation. It will create script, then you will copy and paste it to microseven.tv in your account. From you HTC system, you can view the video.
Support
Microseven
Support

You need install M7LIVE on your PC as flash server, after installation. It will create script, then you will copy and paste it to microseven.tv in your account. From you HTC system, you can view the video.
Support
Microseven

Cosetteroyal

How to view M7live video on HTC Desire HD android system.
Jason

Why are there so many cables? what are the yellow, red, and black for? and the usb?

there was no manual included.

Support

These cables for alerts, audio and wireless with USB.
Manual is in the CD when it shipped to you and it is online as well at http://www.microseven.com.
Support
Microseven

http://www.microseven.com microseven

I’m trying to integrate M7LIVE on my site but without success, Ialways say “can not connect to microseven m7live server”.
antonio mingolla

Hi,
Thanks for solving my problem … I would like to ask two questions:
- The server must be connected to the Internet in the same LAN asthe camera?
- To run the version of the camera flash the server must always beon and connected to the Internet?
thanks

Support

1. the server (PC) need to connect to Internet, PC and camera can be in the same location (same LAN). Or PC can be in the remote location and camera in different location. Our Dana Point cam in Dana Point, California, but the server which has M7LIVE is in Walnut, California, different location. On your PC, you need to do port forwarding for port 1935, and port 7000. On the camera, you need to do port forwarding for 554. You need to download M7LIVE 2.06 version, it is for port 7000. M7LIVE 2.05 old version is port 7777. I recommend you to use port 7000 and M7LIVE 2.06 above.
2. Server where it runs M7LIVE will be on 24/7 and need to be connect to Internet, it is RELAY with your website. microseven.tv is tool with M7LIVE. You can monitor your M7LIVE streaming information from microseven.tv.

Jim

1. the server (PC) need to connect to Internet, PC and camera can be in
the same location (same LAN). Or PC can be in the remote location and
camera in different location. Our Dana Point cam in Dana Point,
California, but the server which has M7LIVE is in Walnut, California,
different location. On your PC, you need to do port forwarding for port
1935, and port 7000. On the camera, you need to do port forwarding for
554. You need to download M7LIVE 2.06 version, it is for port 7000.
M7LIVE 2.05 old version is port 7777. I recommend you to use port 7000
and M7LIVE 2.06 above.

2. Server where it runs M7LIVE will be on 24/7 and need to be connect to Internet, it is RELAY with your website. microseven.tv is tool with M7LIVE. You can monitor your M7LIVE streaming information from microseven.tv.
Jim

Please
1. install M7LIVE 2.06 in your server to run flash server.
2. make inbound firewall port open on your server, two ports 1935 and 7000
3. make your router forwarding to 1935 and 7000 with your server (not camera)

4. add it in microseven.tv
if you have questions, i will help you.
i will post your video on the home page of microseven.tv if it is working.

Jim
Microseven
Jim

SamL,

You are using motion triggered and camera will send email out for alerts.

Yahoo email Plus will be working for POP3, if you are regular yahoo account. It won’t work. I need to pay Yahoo to get this function works.

Please use gmail.com, it is free.

Once camera get motion triggered, Gmail will sent email out.

Support.

Microseven
Jim

Roberto, 1. You need to do port forwarding
to open router ports for video going to Internet, DMZ may not help you,
since, it is only 80 and some port are opened.blog.microseven.com can help you. 2. Please use M7CMS to manage you camera, it is easier. If you need help, email me in working hours (PT. 9:00am – 5:00pm M-F)I will remotely help you to set it up.SupportMicroseven

Your Inquires:

>
we have instaled our camera , we can see and acces it through internet
explorer but when we whant to see it on your web page it just dosen´t
come on.

> we have aplyed DMZ to the camera IP address . if you need my microseven user name to test , here it is.
Jim

Rick,

M7IE is on the web base from your camera, you can click on download at left and top of your page.

Support
Microseven

Your Inquires:

> Dear Sir/Mam
> I need to order a copy of the M7IE software. I am not sure how to get it.
Jason

Hello,

I now have a MAC. Can I use my camera with my new iMAC?

Jason

Support | Microseven

Jason,
You can view your camera video streaming by iMAC from your PC.
You need to install M7LIVE on PC to run as server to convert camera video to flash.
Then you use iMAC to view flash video from your camera.

Support
Microseven

Robert Prestwood

how can i manuely reset my camera
Kevinc

Can I view my Microseven webcam from an Apple computer?
http://www.microseven.tv David Hyde

Hi Jim;I wanted you to know that the San Juan Island MPWA water plant remote camera system that you helped me with is up and operating successfully, with both outside internet and wireless LAN access. You have more very happy customers. There is now talk of duplicating this system at 4 or 5 more private desalination plants on this Island. Although a private-only access application, your Microseven cameras are working beautifully and exceeding their performance specifications in all respects. The two cameras are now working through a conventional ADSL 768Kbps upload line at the moment with no discernible video performance shortfalls, and we can even read the RO gauges inside the building. We had to give up on using the Verizon MiFi 4510L as an access point because of glitches in it’s port forwarding firmware, and switch back to ADSL.The only glitch I encountered during installation (of my own making) was when I had to enclose the inside PT camera in a Plexiglas globe to protect it from future possible water/humidity damage. The backscatter from the IR illuminators (of course) blinded the unit when the lights are off, but we fixed that by just switching them on all the time. A sealed day/night ( with illuminators) PTZ camera would be a great addition to your product line, and maybe you already you have it in the works.Thanks again for your support and help specifying these units and your prompt delivery of the hardware for this project. I continue to think that your web enabled camera products and associated hardware provide a unique combination of performance features not found among any competitors product lines, at any price point. I will continue to use/recommend your products exclusively for my projects going forward.I am eagerly looking forward to getting my hands on your new iPad viewing software to upgrade viewing options for these monitoring projects.Cheers, Dave HydeSent from my iPad
Kblakew

have a rd550ptws camera want to set on a table so need to invert the lens so when veiwing everything is not upside down.

http://www.microseven.com microseven

There are two ways to do that,
1. it is hardware switch the lens board upside down.
2. switch on the M7CMS software by click on the video using mouse right click, select flip.
Jim
Microseven

Jad

Hi jim , I talked with you yesterday. I need : fixed, wifi, outdoor, 12mm lens, h264, IR CUT ,… Im thinking to buy RC550WSO . What do you think ? Can I change the lens to 12mm easily ? How ?
Thanks

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