Microseven IP Cameras & Streaming Engine Support

Microseven.com Support

How-To & Troubleshooting

with 112 comments


  1. How to use M7CMS for Mac?
  2. How to install M7LIVE flash media server?
  3. How to setup live images from network camera and embedded on your website?
  4. How to view video and image live on Internet browsers?
  5. How to set up network camera for view on any Internet browser?
  6. How to setup a 2nd router as an access point & extend your wireless network?
  7. How to record video to SD card when motion is triggered?
  8. Microseven High Speed Dome Network Camera OSD Menu
  9. How to install SD card in M7-RC550WS?
  10. How to install SD card in MSH-080WS?
  11. How to set up MSH-RD080PTW pan and tilt values?
  12. How to view Microseven camera video with Mozilla Firefox?
  13. How to reset Microseven camera to factory state?
  14. How to change image color if video images turn to black and white?
  15. How to test webcam on your phone?
  16. How to adjust CCD sensor by Microseven software?
  17. How to upgrade new firmware?
  18. How to record video on PC or server?
  19. How to use your phone to view live still video?
  20. How to embed still image to your website?
  21. How to view live video and view still image in microseven.com?
  22. How to use Microseven software to access to SD card?
  23. How to view Microseven network camera over the Internet?
  24. How to make DNS change to have your email sent out?
  25. How to setup motion detection and email configuration to send motion detection snapshot by email?
  26. How many ports need to open for port forwarding (against firewall)?
  27. How to set up wireless (Wi-Fi 802.11 g) connected to Microseven camera and wireless router?
  28. How to view Microseven network camera using Microseven software (M7CMS) on your PC?
  29. How to view Microseven network camera on IE browser (M7IE)?
  30. What is the default username and password?
  31. How to set up Microseven network camera?

Written by microseven

August 20th, 2010 at 10:33 pm

Posted in

  • http://riverpointfarms.com Dan

    Please give us instructions on how to setup the “presets”…

    • http://www.microseven.com microseven

      The information of “presets” is in the documentation on the site.

  • Billkater

    I already own a security monitoring software. Will microseven products work with it?

    VitaminD video
    WebcamXP

    What is the path to the video stream? ie: http://192.168.1.31/videostream.cgi?user=user&pwd=pass

  • Carbon409

    Can’t Get motion detection to work nor can i get it to save anything to the NAS…. i even tried ftp … I am an IT tech… so it is either a bad camera or the software is just ridiculous.

    • http://www.microseven.com microseven

      NAS is not for this camera, it can be recorded on 16GB SD card (SDHC). Motion detection is working great. Software can be downloaded from your account in http://www.microseven.com.

  • Camera1

    Can someone please let me know if they have the older version of the kernel before 1.0.1.1 and firmware release 1.3.7.7? I’m having a disaster with my RC550WS wireless WPA connectivity after upgrading. Microseven should make older firmware releases available. I’m about to post bad things about this company every place I can on the Internet.
    Thanks.

  • http://www.microseven.com microseven

    WPA wireless encryption for M7-RC5550WS needs to be either TKIP or personal option in wireless setting on your wireless router.

  • http://www.microseven.com microseven

    After firmware version 1.3.7.8.nopwd, there are no default username and password displayed in the fields. Default username is admin and it won’t be available to changed. Default username and password is admin and password. To change password, you need to go to system menu to get it changed.

  • Will

    I upgraded my firmware about 2 weeks ago, and again tonight to make sure I did it right. After the upgrade, all the motion detection ftp file sizes are now 0 bytes. Only the file name is sent to my ftp site now. I checked the latest snapshot image on the camera and it is fine. I can manually ftp it, but the camera only sends the file name and a 0 byte file for motion detection now. Any ideas?

    • http://www.microseven.com microseven

      Check your network camera connectivity, upload bit rate may be slower. So ftp file cannot be completed.
      You can change snapshot size be smaller to reduce upload time.

  • Richard

    What about setup for a Mac?
    The software setup appears to be only for Windows?

    • Jim

      Live feed streaming working for all the OS, included in MAC and Windows. To set up camera parameters is through Windows.

  • Aristsiftsis

    my http port 80 is blocked,how can i view microseven network camera over internet?

    • http://www.microseven.com microseven

      If your port 80 is blocked, please change http port to 81 or other number. I should work. Then you need to do port forwarding for other number other than 80.

    • http://www.microseven.com microseven

      open port other than 80.

  • Aristsiftsis

    when i change the default password i have no connection to the camera
    would please tell me why?

    • http://www.microseven.com microseven

      Microseven software are M7CMS and M7IE, M7CMS is managing all the cameras.
      M7CMS has a password for managing all the cameras in M7CMS.
      Each camera in M7CMS has its own password.
      Please check you if password is changed in M7CMS, otherwise you need to change it in M7CMS for each camera.

  • Fhintegration

    What causes the video to not stream like live video? Take for example a truck drives up and i can see it then freezes and a second later its gone. like it lossed wireless connection for a second. When you watch the time, the time freezes then skips a couple of seconds. It never stays constant on the clock or video? Any ideas? Would it be a bandwidth issue or ? How can i troubleshoot this problem?

    • http://www.microseven.com microseven

      You should have M7LIVE live streaming flash server installed.

  • Aristsiftsis

    Hi! I HAVE A NTFS 1TB USB HD AND I WANT TO CONNECT IT WITH MY M7-RC550WS CAMERA
    BUT FOR SOME REASON THE CAMERA CAN`T SEE THE HARD DISK
    CAN YOU PLEASE HELP ME?
    THANKS!!!!!

  • Aristsiftsis

    I AM SORRY MY IP CAMERA IS M7-RD550PTWS
    AND NOT M7-RC550WS

    • http://www.microseven.com microseven

      M7-RD550PTWS external USB is for network network (3G) connection usage. Storage USB port has built in the camera for SD media card (SDHC). In your case, 1 TB hard disk connection won’t match this external USB port.

  • Aristsiftsis

    how can i record video(>8GB) directly from my M7-RD550PTWS
    to a storage media

    • http://www.microseven.com microseven

      You can use 16GB SD card (SDHC).

      • Aristsiftsis

        Is there any way to connect my M7-RD550PTWS
        with 1 TB external hard disk?

        • http://www.microseven.com microseven

          No SATA connector on this camera, if you have a PC, you can connect your 1TB hard disk to your PC. Then use M7RSS software to run recording on the background as service on your PC.

  • Aristsiftsis

    I am trying to install M7RSS software
    I have windows xp sp3 and it says that M7RSS does not supported by
    operating system

    • http://www.microseven.com microseven

      - M7RSS application is Super ! Thank you ! by Ondrej Bulik
      If you want to have his email address, I will email to you.
      I will have engineers to take a look what may be missing.

    • http://www.microseven.com microseven

      M7RSS installation is not required for OS. Provide a snapshot of error message…

  • Aristsiftsis

    the message says
    Selected collating sequence not supported by the operating system

  • Mattthompson12

    my camera only records when i am viewing it on the computer,if i close my laptop it stops recording.How do i get it to record when i am not viewing it?

    • http://www.microseven.org microseven

      Please use software M7RSS, it will work as you required.

    • http://www.microseven.com microseven

      Please use M7RSS which for recording in service (run in the backgroud).

    • http://www.microseven.com microseven

      Please use M7RSS, it will solve your problem.
      Jim
      Microseven

  • Barracuda CCTV

    I added another camera and the other doesn’t show up anymore and can’t be located on the cam locator. Hooked it up directly to the router and still doesn’t see it.

    • http://www.microseven.com microseven

      You have both camera IP address the same, which default 192.168.1.201. Please change one of the camera in the LAN to another IP address rather than 192.168.1.201. You will solve the issue.
      Microseven

      • Barracuda CCTV

        I reset my router to factory default just encase something was blocking it, turned off all the security, reset the other camera to factory and changed the ip, but my other camera which is the new HD one has power and lights are blinking but can’t locate it.

        • Barracuda CCTV

          The HD M7-CX720PCWS has been working fine for the past week or so, but once I hooked up the MSH-RD080PTW camera, I wasn’t able to see both cams in the m7cms. Logged into it through the browser and it worked there, but later dropped the connection, and can’t find it even if I power down the other cam, can’t find it in the cam locator.

  • Yurim1

    My camera sends video, but I can’t control the PTZ. Tried the steps below and it still doesn’t work. What next?

    • http://www.microseven.com microseven

      Next more info, what is the PTZ camera? Which one such as M7CMS, M7IE, or M7LIVE are you using?

      • Yurim1

        M7PTZDWS-18x
        Firmware 1.3.7.9a

        Tried using IE, Firefox, Google and M7CMS. Video appears, but I have no control over camera movement.

        • http://www.microseven.com microseven

          You have reset the configuration. Now you need to go to menu “VIDEO” -> “PTZ Control” page.
          Select Bits per second is “9600″ and Protocol is “Microseven” or “Pelco_D”. The rest of values are:

          Address: 01
          Data bits: 8
          Stop bits: 1
          Parity: None

          • Yurim1

            Tried the microseven protocol and it started working. Thank you for the very quick response. Nor sure why the Pelco_D protocol didn’t work, but that is something that I can research.

  • Gregg Owens

    When it’s windy, my camera motion detection goes almost constantly. There is a bush in the view that moves but I have blocked that area out of the detection area. Also, it seems like if the camera has been running for a while (days) it will go into a mode of constant recording (red border). This make lots of useless files. Ideas ?

  • Barqawiom

    Can the M7-RC550WS work inside vehicles? does it have an stablizer? can it upload pre recorded trips on the wirless network when it comes into range with the wifi zone?

    • http://www.microseven.com microseven

      M7-RC550WS can be installed on your vechicles. It hsa SD card (SDHC) installed by you if you want to make a record.
      If you have wifi access outbound streaming, the camera video can go to Internet.

    • http://www.microseven.com microseven

      M7-RC550WS can be installed on your vechicles. It hsa SD card (SDHC) installed by you if you want to make a record.
      If you have wifi access outbound streaming, the camera video can go to Internet.

  • Jasonmoore

    I have followed the setup for the install of M7 Live using Windows Server 2003 as our OS, there is no firewall enabled, I can log in directly to the camera (129.114.193.20) and see that it is powered on and running via the web interface…what am I doing wrong here? I’ve embedded the code in my webpage on our University web server but can’t see video. Any help would be greatly appreciated, I need this up and running asap for an event.

    Jason Moore
    Systems Analyst
    The University of Texas at Tyler

    • jasonmoore

      That would be great. I was able to get the camera working on our server, I had to install Service Pack 1 which enabled me to open the ports in the firewall and it’s working great now. I have another server set up for the second camera ready to roll, so I can simply use that if that is acceptable.

      Thanks again.

      Jason Moore
      Systems Analyst
      The University of Texas at Tyler

  • MichaelT

    Hi Jiim,

    We are going to be setting up a site that is in a remote location and will have its own dedicated internet connection. We’d like to record from this location and add it to our centralized recording server. I see that both your M7IE and M7CMS software support recording from the secondary video stream. However, we use the newer M7RSS software to record on our server. I do not see a way to access the secondary video stream in M7RSS. Is this currently possible? If not, would you consider adding this feature in a future release of M7RSS? Thank you.

    By the way, we have been recording for over a month now with the M7RSS software – no problems. We’ve got 11 cameras currently being recorded, and the numbers will continue to grow as we update our security system around the village. I was able to find a better way to review videos recorded by the M7RSS software that might be helpful to other users as well. I’ve installed the M7CMS software. I do not use it for recording, but I have mapped the “File Save Path:” in the “Schedule Record Settings” to that used by the M7RSS software. Now I can open my M7CMS software and go to the “playback…” view. From there I can search my files and play them back sequentially with much more ease.

    Regards,

    Michael Tall, IT Analyst
    Give Kids The World

  • Mingollantonio

    Hi,
    I would like to configure my site m7live 2.0 but I can not configure it! M7live I returned the following code:

    How do I change the code?

    • Jim

      1. need a pc to run this code, the pc ip address need to be replace from 127.0.0.1, what is your public ip address with the pc, if you find it, replace two locations in the code from 127.0.0.1
      2. make sure the port 554 is open, if it is not use 553. if you change from 553, you need to uninstall M7LIVE and reinstall it. and need to change 554 on the camera as well.
      3. run M7LIVE again and paste it to your website.
      4. open port forward 1935 port for your pc where it is run the M7LIVE ip address.

    • http://www.microseven.com microseven

      Mingollantonio, 
      There are new version 2.06 M7LIVE and working with microseven.tv.
      You need to use port 1935 and port 7000 on your M7LIVE server (hardware).
      Support
      Microseven

  • Alex

    I see under the “Key Features” tab there are 2 images of the M7
    interface.  Are you able to view “borderless” video?  In other words,
    without the M7 skin that you see on the right hand side.  Is there an
    option to turn it off just like in Real Player and Media Player?

    Also does the router need to have an ethernet connection or can it be a wireless one?

    Thanks,

    Alex

    • Jim

      M7CMS software can do border-less video on your PC. If you are do wireless, this device can be wireless with your router without Ethernet cable connected.
      Jim

      • Alex

        Also, regarding the router, so you don’t need any ethernet
        connection for any initial setup correct?  You can configure everything
        wirelessly right out of the box.

        Thanks,

        Alex

        • Jim

          Alex,
          You need to get wired first to access the device, the device
          need wireless encryption key, you need feed your encryption key at very
          first time to the device to make it as wireless.
          Jim

  • Chris

    I have an application where i want to send
    real time video from a ntsc source wirelessly to a laptop or iPad. I
    saw your M7 video server that may work for me. However I am wondering
    if it can work peer to peer (video server to laptop) with just the
    laptop/ipad acting as the wireless access point. There would be no
    connection to the internet only the wifi connection between the video
    server and laptop/ipad.

    • Support

      After you make your PC as access point AP, you can do so.

      If the computer has a wireless card, you can set the card to AD-HOC mode
      thus making the card an access point. If you want internet connection
      through that you will have to enable ICS (internet connection sharing) which will make the internet on the ethernet connection available to the other machines that connect to the AD-HOC network.

      Here are the instructions for Windows XP

      http://www.microsoft.com/windowsxp/using…

      Just Search Microsoft for Vista Ad-Hoc if you are using Vista

      If you are running linux, search for Linux Ad-Hoc

      Thats about it.

      It is not a great method to create an access point but will work if you don’t want to buy an AP.

      To make it happen on iPad, you need to install M7LIVE.

      Support
      Microseven

  • Matt

    Is there a similar app for
    Android… i.e. an app that simplifies how to view our cameras
    using flash?  Your instructions are complicated…  can’t figure out how
    to watch cameras on our Droid phone using Flash.

    Thanks.  Matt

    • Support

      You need to install M7LIVE on your PC as flash streaming server (run as services in Windows).
      M7LIVE will generate a script, then copy and paste this script to microseven.tv your account.
      You will see flash live streaming on your Droid.

      Support
      Microseven

  • Support

    You need to install M7LIVE on your PC as flash streaming server (run as services in Windows).

    M7LIVE will generate a script, then copy and paste this script to microseven.tv your account.

    You will see flash live streaming on your Droid.

    Support

    Microseven

  • Cosetteroyal

    How to view M7live video on HTC Desire HD android system.

    • Support

      You need install M7LIVE on your PC as flash server, after installation. It will create script, then you will copy and paste it to microseven.tv in your account. From you HTC system, you can view the video.
      Support
      Microseven

    • Support

      You need install M7LIVE on your PC as flash server, after installation. It will create script, then you will copy and paste it to microseven.tv in your account. From you HTC system, you can view the video.
      Support
      Microseven

  • Cosetteroyal

    How to view M7live video on HTC Desire HD android system.

  • Jason

    Why are there so many cables? what are the yellow, red, and black for? and the usb?

    there was no manual included.

    • Support

      These cables for alerts, audio and wireless with USB.
      Manual is in the CD when it shipped to you and it is online as well at http://www.microseven.com.
      Support
      Microseven

  • http://www.microseven.com microseven

    I’m trying to integrate M7LIVE on my site but without success, Ialways say “can not connect to microseven m7live server”.

  • antonio mingolla

    Hi,
    Thanks for solving my problem … I would like to ask two questions:
    - The server must be connected to the Internet in the same LAN asthe camera?
    - To run the version of the camera flash the server must always beon and connected to the Internet?
    thanks

    • Support

      1. the server (PC) need to connect to Internet, PC and camera can be in the same location (same LAN). Or PC can be in the remote location and camera in different location. Our Dana Point cam in Dana Point, California, but the server which has M7LIVE is in Walnut, California, different location. On your PC, you need to do port forwarding for port 1935, and port 7000. On the camera, you need to do port forwarding for 554. You need to download M7LIVE 2.06 version, it is for port 7000. M7LIVE 2.05 old version is port 7777. I recommend you to use port 7000 and M7LIVE 2.06 above.
      2. Server where it runs M7LIVE will be on 24/7 and need to be connect to Internet, it is RELAY with your website. microseven.tv is tool with M7LIVE. You can monitor your M7LIVE streaming information from microseven.tv.

  • Jim

    1. the server (PC) need to connect to Internet, PC and camera can be in
    the same location (same LAN). Or PC can be in the remote location and
    camera in different location. Our Dana Point cam in Dana Point,
    California, but the server which has M7LIVE is in Walnut, California,
    different location. On your PC, you need to do port forwarding for port
    1935, and port 7000. On the camera, you need to do port forwarding for
    554. You need to download M7LIVE 2.06 version, it is for port 7000.
    M7LIVE 2.05 old version is port 7777. I recommend you to use port 7000
    and M7LIVE 2.06 above.

    2. Server where it runs M7LIVE will be on 24/7 and need to be connect to Internet, it is RELAY with your website. microseven.tv is tool with M7LIVE. You can monitor your M7LIVE streaming information from microseven.tv.

  • Jim

    Please
    1. install M7LIVE 2.06 in your server to run flash server.
    2. make inbound firewall port open on your server, two ports 1935 and 7000
    3. make your router forwarding to 1935 and 7000 with your server (not camera)

     
    4. add it in microseven.tv
    if you have questions, i will help you.
    i will post your video on the home page of microseven.tv if it is working.

     
    Jim
    Microseven

  • Jim

    SamL,

    You are using motion triggered and camera will send email out for alerts.

    Yahoo email Plus will be working for POP3, if you are regular yahoo account. It won’t work. I need to pay Yahoo to get this function works.

    Please use gmail.com, it is free.

    Once camera get motion triggered, Gmail will sent email out.

    Support.

    Microseven

  • Jim

    Roberto, 1. You need to do port forwarding
    to open router ports for video going to Internet, DMZ may not help you,
    since, it is only 80 and some port are opened.blog.microseven.com can help you. 2. Please use M7CMS to manage you camera, it is easier. If you need help, email me in working hours (PT. 9:00am – 5:00pm M-F)I will remotely help you to set it up.SupportMicroseven

    Your Inquires:

    >
    we have instaled our camera , we can see and acces it through internet
    explorer but when we whant to see it on your web page it just dosen´t
    come on.

    > we have aplyed DMZ to the camera IP address . if you need my microseven user name to test , here it is.

  • Jim

    Rick,

    M7IE is on the web base from your camera, you can click on download at left and top of your page.

    Support
    Microseven

    Your Inquires:

    > Dear Sir/Mam
    > I need to order a copy of the M7IE software. I am not sure how to get it.

  • Jason

    Hello,

    I now have a MAC. Can I use my camera with my new iMAC?

    Jason

    • Support | Microseven

      Jason,
      You can view your camera video streaming by iMAC from your PC.
      You need to install M7LIVE on PC to run as server to convert camera video to flash.
      Then you use iMAC to view flash video from your camera.

      Support
      Microseven

  • Robert Prestwood

    how can i manuely reset my camera

  • Kevinc

    Can I view my Microseven webcam from an Apple computer?

  • http://www.microseven.tv David Hyde

    Hi Jim;I  wanted you to know that the San Juan Island MPWA water plant remote camera system that you helped me with is up and operating successfully, with both outside internet and wireless LAN access.  You have more very happy customers.  There is now talk of duplicating this system at 4 or 5 more private desalination plants on this Island.  Although a private-only access application, your Microseven cameras are working beautifully and exceeding their performance specifications in all respects.  The two cameras are now working through a conventional ADSL 768Kbps upload line at the moment with no discernible video performance shortfalls, and we can even read the RO gauges inside the building. We had to give up on using the Verizon MiFi 4510L as an access point because of glitches in it’s port forwarding firmware, and switch back to ADSL.The only glitch I encountered during installation (of my own making) was when I had to enclose the inside PT camera in a Plexiglas globe to protect it from future possible water/humidity damage.  The backscatter from the IR illuminators (of course) blinded the unit when the lights are off, but we fixed that by just switching them on all the time.  A sealed day/night ( with illuminators) PTZ camera would be a great addition to your product line, and maybe you already you have it in the works.Thanks again for your support and help specifying these units and your prompt delivery of the hardware for this project.  I continue to think that your web enabled camera products and associated hardware provide a unique combination of performance features not found among any competitors product lines, at any price point.  I will continue to use/recommend your products exclusively for my projects going forward.I am eagerly looking forward to getting my hands on your new iPad viewing software to upgrade viewing options for these monitoring projects.Cheers, Dave HydeSent from my iPad

  • Kblakew

    have a rd550ptws camera want to set on a table so need to invert the lens so when veiwing everything is not upside down.

    • http://www.microseven.com microseven

      There are two ways to do that,
      1. it is hardware switch the lens board upside down.
      2. switch on the M7CMS software by click on the video using mouse right click, select flip.
      Jim
      Microseven

  • Jad

    Hi jim , I talked with you yesterday. I need : fixed, wifi, outdoor, 12mm lens, h264, IR CUT ,… Im thinking to buy RC550WSO . What do you think ? Can I change the lens to 12mm easily ? How ?
    Thanks

  • Igor_triak

    Hello. Purchased the camera M7-CX550WS-Ir-N. I can not adjust wi-fi- there is no c connection by Netgear 3700 router. how it is necessary to create wi-fi connection in M7CMS settings?It is necessary to create in 1 group directly 2 connections (lan + wlan)? 1-192.168.1.201 channel1 port 96602-192.168.1.108 channel1 (or2?) port?
    and what settings need to be changed in settings of the router of Netgear 3700?
    Can be at whom there is a screenshot of screens of settings of a router of Netgear 3700 for this purpose that he earned with M7-CX550WS?
    3 day I can not adjust on wi-fi this camera in any way; – (

    • http://www.microseven.com microseven

      1. Channel 1 for both 192.168.1.201 and 192.168.1.108
      2. Wifi uses:
      WPA-TKIP – if you select WPA
      WEP-SHARED – if you select WEP on your router

      • Igor_triak

        Thanks. The problem was in that that the router had a WEP-AES setup which isn’t supported by the camera. Changed for WEP-TKIP – all ok

  • Igor_triak

    M7-CX550WS-Ir-N  – wi-fi mode resolution max 320 x 240 ;-( very bad image quality. it is a pity in case of such price of the camera :-(

    lan mode – 720 x 480

    • http://www.microseven.com microseven

       when you use wifi or LAN connection, resolution can be modified. Max if it is D1 is 720 X 480. you can go to video menu, select a resolution from drop down list. and click on save and ok.

      • Igor_triak

        sorry. excuse it not so. in video settings the mode D1 720 x 480 is available to the first stream (lan). CIF 360 x 240 and 180 x 120 are available to the second stream (wlan) only, in a dropping-out window of video settings of the second stream it is impossible to choose permission more than CIF 360 x 240. in what the reason?

      • Igor_triak

        thanks for the answer. it was my mistake. I at a chamber configuration for the address 192.168.1.108 wrongly chose the second stream. it was necessary to choose the first stream – the mode 720-480 then is available

  • Igor_triak

    make please a mode “motion detection + FTP” - very badly that the etoty mode isn’t present !!

    • http://www.microseven.com microseven

      1. go to motion detection menu to trigger motion on from on/off options.
      2. please select FTP and must be the FTP url folder to save the images.
      3. check network DNS 1 and 2, you need to provide the real DNS1 and DNS2 number in the field to make it works.

      • Igor_triak

        excuse it not so. in version 3.4.5.4 it is impossible to activate motion detection + ftp. only auto capture with the chosen time interval + ftp or motion detection + an e-mail
        In what reason of it?

      • Igor_triak

        thanks for the answer. as my mistake at a chamber configuration in the section motion detection it is necessary to activate motion detection schedule.
        the question – can be reduced (to make less than 10 seconds) by motion detection interval – the chamber passes objects doing 1 shot – then the object leaves a shot. 10 seconds too big interval. how to make it is less than 10 seconds?

  • Igor_triak

    how to activate mjpeg a mode? at me is at a choice of mjpeg of a mode the black or white screen. images in mjpeg a mode aren’t present (+wi-fi a mode)

  • Igor_triak

    what maximum SD size of the card in gigabytes is possible? 4/8/16/32 GB?
    SDHC is compatible?
    FAT16 or FAT32 format?

    • http://www.microseven.com microseven

      16 GB will be max for M7- series. It is SDHC and EXT3 format. M7CMS software will be partitioning and formatting new SD card at first time usage.

  • Terry

    Hi there,

    Two questions on the RC550WS.

    1. Focus and Iris settings.  These don’t appear to work when trying to adjust from either M7IE or M7 CMS.  Do these functions work with this camera?

    2. FTP still images.  I can’t seem to get the camera to FTP still images to my webserver.  I have entered the information on the FTP Server into the FTP screen and have it set to autocapture FTP/Email.  It doesn’t send the images and I’m not seeing anything (no success or fail messages) in the device Log when I query
    Terry

    • Terry Pettigrew

      Thanks.

      I was able to figure out the FTP issue.  I stumbled upon the dialog you had at the bottom of your Blog page where you had responded to a comment.  The default setting is for the device to use DynamicDNS so the FTP doesn’t work.  Adding in the actual DNS from my provider did the trick.  Suggest you might want to include FTP settings as one of your Blog entries:

      1. go to motion detection menu to trigger motion on from on/off options. 2. please select FTP and must be the FTP url folder to save the images. 3. check network DNS 1 and 2, you need to provide the real DNS1 and DNS2 number in the field to make it works.

      Terry

  • Joe K

    Jim, I now have the camera setup and on the net. I want to change the camera username andpassword from “admin & password”. How do I do it?? Please email the exact step by step to do this.
    Thanks

     

    • Jim C

      Step1, open M7CMSStep2, click on video using right button on your mouse, a pop menu up, go to drop down list and select on properties.
      Step3, click on User tab, on the User page, there is admin user, then you can change the password.
      Step4, after you change it, please change M7CMS video password as well, otherwise, the video won’t show up.Steps for change the password in M7CMS,Get you new password ready on hand.Step1, open M7CMS softwareStep2, click on Camera Setup… buttonStep3, select Camera Setting on pop window, then click on OkStep4, high light the camera IP address, double click on itStep5, enter new password in the Password field, then click on Edit buttonIf you want to be back to factory default, open camera locatorStep1, find the cameraStep2, double click on the camera IP, until a pop window upStep3, Click on Reset(Factory) buttonStep4, waiting 45 seconds to reboot.

  • MJW

    Jim,
    Tried to install M7Live version 2.09 and received the following error:
    Starting Microseven M7Live flash media server..
    System erro 5 has occurred.

    Access is denied.

    Press any key to continue…

    • http://www.microseven.com microseven

      M7LIVE may not be completely installed.

    • MJW

      Hello Jim,
      The M7LIVE v2.09 software was installed. When we select the “Start M7LIVE” receive the following message in a DOS window “Starting Microseven M7LIVE flash media server…System error 5 has occurred.
      Access is denied.
      Press any key to continue . . .”.
      Nothing happens when we press a key

      • http://www.microseven.com microseven

        Email me your problem. Let us solve it. 

  • Jonathan Jalbert

    Hi there,
    We are currently using multiples M7 cameras in our business for about a year now, and each week we have to do a reset (unplug the power and then replug after 10 sec), because we are losing the image of one or all camreas on the M7CMS Software.
    The cameras are very far away (less than 300 feet of cable between the camera and the router), wich resetting them is penible. 
    They are working on our wired ethernet network, with a fixed IP adress.
    What is the possible cause of this, and how can we avoid these issues?

    • http://www.microseven.com microseven

      300 feet is possible to lose the Ethernet by cable. Please set a switch between camera and router. It causes by lower voltage through the cable. It is too far. Let me know if it is solved.

  • john

    is there a manual reset button on ptzx22, i cant see or detect camera after i rebooted computer

  • Keith

    Camera locator found camera, and set the ip to 192.168.2.102, can ping it but I get a “remote dvs has a connected error” and camera locator just shows the ip address now.

    Any Ideas?