Microseven Tech Support

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Archive for April, 2019

Where Do I Find Microseven Cloud Information

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Where do I find Microseven cloud information?

Here is a description of how the cloud works.

 

 

Written by microseven

April 27th, 2019 at 1:20 pm

Posted in How To

How To Find Video Default Settings For 1080p Camera

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Here is the optimal set of video settings. It is the default settings.

Written by microseven

April 23rd, 2019 at 8:48 am

Posted in How To

How To Adjust Lens On Model #M7D77-POESA

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How to adjust the lens if you want to very closer object, say 4 inches?

Step1: Open the glass cover:

Step2: Find the locks and slots nearby the black lens:

Step3: Release the lock and separate the black lens cover from the base, the unscrew the lens and turn the lens to adjust it.

Step4: View it on the monitor until you are happy with it,  and complete the adjustment procedure and cover the glass on the camera. The camera is ready to install.

Written by microseven

April 22nd, 2019 at 2:08 pm

Posted in How To

How To Remove Another Account Accessing To Your Camera

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How to remove another account access to your camera?

You can log in to another account in microseven.com under MY CAMERAS, remove the camera has the same CamID. You should fix the problem.

 

Written by microseven

April 22nd, 2019 at 11:52 am

Posted in How To

How To Inquire NVR Password If You need

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How to inquire a password for the NVR password lost other than default password?

You will take a photo and send it to techsupport@microseven.com. You will receive a temporary password in 24 hours.

Written by microseven

April 17th, 2019 at 11:45 am

Posted in How To

How To Use The FTP And Keep The Same Filename

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How to use the FTP to push the image to the FTP server?

How to keep the same file name while FTP an image to FTP server?

Step1 Go to menu ‘CAPTURE& SNAPSHOT’.
Step2 Enable auto capture to FTP.
Step3 Select ‘File mode’ to ‘Overwrite’.
Step4 Select ‘XL’ if you want the largest image to FTP server.
Step5 Click ‘APPLY ‘

Note: You have to set up the time frame for the images upload to same public free FTP servers if it is required.

 

 

Written by microseven

April 2nd, 2019 at 1:10 pm

Posted in How To

How To Block The Timestamp Control From NVR ONVIF

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How to block the timestamp control from the NVR ONVIF?

Go to menu CAMERA-> ONVIF Settings, you can select ‘Allow’ or ‘Block’ from ONVIF NVR timestamp controller and click ‘APPLY’ to save the settings. Then you have to restart the camera.

 

Written by microseven

April 2nd, 2019 at 12:27 pm

Posted in How To

How To Adjust NVR Timestamp

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How to adjust the timestamp on NVR?

Step1: Go to the monitor and use the mouse, right button on the mouse clicks to bring up the floating menu, then tap on the Configure icon.

Step2: Tap on the ‘System Setup’ on the menu.

Step3: Find ‘Date/Time Setup…’ button and click on it.

Step4: Adjust the timestamp information, and click ‘OK’ to save you new timestamp settings.

Written by microseven

April 1st, 2019 at 12:26 pm

Posted in How To