How to set up camera Wifi via the camera hotspot using a PC 1.  Power on the camera ONLY without an Ethernet cable connected. 2. Reset the camera for 15 seconds until you hear the bee sound. 3. Use a laptop computer, go to wifi setting on your PC, search a Wifi. Find a wifi … Continue Reading

NVR works with Alexa Steps 1. Open Microseven app, tap on “+” to add a camera via NVR: 2. Scan QR Code, there is a stick on the box or NVR. If you do not find it, you will do manually adding a camera: 3. On the “Add A Camera” screen, enter 1) camera name, … Continue Reading

How To Disable Virtual Network Interface Step1 Click ‘Configure’-> Step2 Click ‘Network Setup’ -> Step3 ‘Unchecked Virtual Network Interface’ If you are doing Microseven cloud recording, you have to disable the ‘Virtual Network Interface’ Step1 Click ‘Configure’ Step2 Click ‘Network Setup’ Step3 ‘Unchecked Virtual Network Interface’

Windows 7 support will end on January 14, 2020

CMS/VMS latest version without digital zoom interface download: https://www.microseven.com/software/MicrosevenSetup4.0.6.6.exe

Trouble shooting: 1. Check POE led on the POE connector either on the POE switch or the camera POE connector, the led light must be on. (10/1/2019) 2. If it is a WiFi camera, connect the cable to the router, and power on the camera using the power supply. The Ethernet led must be on … Continue Reading

Norton secure download and installation VMS (Cam Locator) Software: 1.  Download it from microseven.com: 2. Download secure via Norton: 3. Publisher displays Microseven Systems, LLC

170 degrees angle of view definition: URL: https://en.wikipedia.org/wiki/Angle_of_view

Use PH1 screwdriver. Unscrew two screws and open the cover to install microSD card. The size of the microSD card can be from 8GB to 128GB.

The updated Android app 64bit is required by Google. The 32bit old device is not supported in the new Google Android requirement. Your old device with 32bit is not compatible with the new Google API. The M7.AS-2.0.23.apk is the latest 32bit version app and built on 1/24/2019. To fix the problem, you can completely uninstall … Continue Reading

Where can you find the downloaded clip from the cloud to Android phone: You find the clip from Gallery app on the Android phone.  

How to FTP the motion alert clip to FTP server, here is the snapshot to check on the box and send the motion alert clip to FTP server:

How to view the NVR monitor screen remotely on the app: Before you add the NVR screen on the app, you have to find the NVR QR code and NVR port number as well as the NVR username and password. Steps to find this information: 1. On the local NVR screen, click on the right … Continue Reading

The demo installation shows below. There are two screws for the adjusting angle and position of the camera to aim the objects. And the other two screws are mounting the camera on the wall. A big cable has four ports, you can connect the POE cable to connect to the camera without 12V DC in … Continue Reading

Where do I find Microseven cloud information? Here is a description of how the cloud works.    

Here is the optimal set of video settings. There are default settings.

How to adjust the lens if you want to very closer object, say 4 inches? Step1: Open the glass cover: Step2: Find the locks and slots nearby the black lens: Step3: Release the lock and separate the black lens cover from the base, then unscrew the lens and turn the lens to adjust it. Step4: … Continue Reading

How to remove another account access to your camera? You can log in to another account in microseven.com under MY CAMERAS, remove the camera that has the same CamID. You should fix the problem.  

How to reset the NVR password? The default factory NVR password is “password” and its username is “admin”. user = admin password = password If you have changed the NVR password and get it lost. You have to email to Microseven.com support team to request a factory administrator password. You will receive the password from the … Continue Reading