Microseven Tech Support – Professional Security Cameras

Trouble shooting: 1. Check POE led on the POE connector either on the POE switch or the camera POE connector, the led light must be on. (10/1/2019) 2. If it is a WiFi camera, connect the cable to the router,…

Norton secure download and installation VMS (Cam Locator) Software: 1.  Download it from microseven.com: 2. Download secure via Norton: 3. Publisher displays Microseven Systems, LLC

170 degrees angle of view definition: URL: https://en.wikipedia.org/wiki/Angle_of_view

Use PH1 screwdriver. Unscrew two screws and open the cover to install microSD card. The size of the microSD card can be from 8GB to 128GB.

The updated Android app 64bit is required by Google. The 32bit old device is not supported in the new Google Android requirement. Your old device with 32bit is not compatible with the new Google API. The M7.AS-2.0.23.apk is the latest…

Where can you find the downloaded clip from the cloud to Android phone: You find the clip from Gallery app on the Android phone.  

How to FTP the motion alert clip to FTP server, here is the snapshot to check on the box and send the motion alert clip to FTP server:

How to view the NVR monitor screen remotely on the app: Before you add the NVR screen on the app, you have to find the NVR QR code and NVR port number as well as the NVR username and password.…

The demo installation shows below. There are two screws for the adjusting angle and position of the camera to aim the objects. And the other two screws are mounting the camera on the wall. A big cable has four ports,…

Where do I find Microseven cloud information? Here is a description of how the cloud works.    

Here is the optimal set of video settings. There are default settings.

How to adjust the lens if you want to very closer object, say 4 inches? Step1: Open the glass cover: Step2: Find the locks and slots nearby the black lens: Step3: Release the lock and separate the black lens cover…

How to remove another account access to your camera? You can log in to another account in microseven.com under MY CAMERAS, remove the camera that has the same CamID. You should fix the problem.  

How to reset the NVR password? The default factory NVR password is “password” and its username is “admin”. user = admin password = password If you have changed the NVR password and get it lost. You have to email to Microseven.com…

How to use the FTP to push the image to the FTP server? How to keep the same file name while FTP an image to the FTP server? Step1 Go to menu ‘CAPTURE& SNAPSHOT’. Step2 Enable auto capture to FTP.…

How to block the timestamp control from the NVR ONVIF? Go to menu CAMERA-> ONVIF Settings, you can select ‘Allow’ or ‘Block’ from ONVIF NVR timestamp controller and click ‘APPLY’ to save the settings. Then you have to restart the…

How to adjust the timestamp on NVR? Step1: Go to the monitor and use the mouse, right button on the mouse clicks to bring up the floating menu, then tap on the Configure icon. Step2: Tap on the ‘System Setup’…

How to hide the left pane menu on the NVR monitor screen? You will go to use the mouse select 16:9 or 4:3 to switch on/off the left pane menu.  

How to prevent 24/7 recording on a microSD card in the camera? It will take too much space on the microSD card during the camera recording, it happens that you set up a 24/7 recording on the camera recording option.…

How to set a camera (as a webcam ) for the HTML5 live stream? 1. Go to www.microseven.com, click My Cameras -> My Camera Settings, then click on ‘Add a new camera’:   2. After the camera added, click on…