Microseven Tech Support

Tech Support

User Manuals And Docs Support

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Tech Support:

We provide excellent Tech Support 24/7. You can create a ticket at microseven.com. We resolve your problem within 48 hours and sooner.

To better assist you, you need to send us your CamID, purchasing order number and your product problem and a question on the ticket.

How to set up the camera?
Connect a power supply 12V DC to the camera.
Connect an Ethernet cable from the router to a camera.

1) Download the Cam Locator. Install it on the computer.

2) Find a camera in Cam Locator
Highlight the camera where you find it, click on ‘Open.’

3) open Open a camera system in a browser.
The login page pops up in the browser, it asks for User name and its password:
Default ‘User name’: admin
Default ‘Password’: password

4) WiFi settings Set up wireless if you have a wireless (WiFi) camera.
After you log in, click on ‘Camera Setup’, then select menu ‘CAMERA,’ click on Wireless Settings from the left side menu.

  • Select ‘Enable’ wireless, and click on ‘Search’ for WiFi and set it up. (use WPA2/AES for most popular encryption access). ‘Test’ it. Click ‘APPLY’ when it passes the test.
  • Unplug the Ethernet cable from the camera, and wait for about 20 seconds. Go to Cam Locator window to find the camera again in its WiFi mode. Then open it in the browser. Click on ‘LIVE VIEW’ to test live video feed.
  • 5) add a camera to Microseven CMS Add a camera to M7CMS software for multiple cameras in one screen view.

    6) add a camera on phone and pad Add a camera to mobile phone and pad via the camera’s CamID and PIN.

    7) add a camera to Microseven cloud Add a camera to Microseven cloud.

    7) Alexa Add a camera to Alexa

    8) Set it as a website Webcam for a live streaming video feed.

    How to set up camera WiFi to connect to the router?
    Most the case, the security type is ‘WPA2-PSK,’ and the encryption type is ‘AES.’ Check the info on the router if you need.

    How To Make Alert Zone(s) [smart zone] To Trigger The Motion Event Alert To Record To An SD Card

    Make sure the alert zones are selected.
    One a motion alert is triggering, it will start recording. It is applying for recording on
    a) micro SD card micro SD card;
    b) cloud;
    c) computers via software;
    d) network DVR.

    Set up an Email server to send an alert event email.
    The camera accepts all the SMTP server to issue alert emails. We use Gmail SMTP server.
    How to set up the Gmail smtp server in the camera?

    1) How to setup network video recorder for Microseven cameras?
    2) How to setup network video recorder for ONVIF cameras?
    3) How to install a hard disk to network video recorder?
    You must get a WD PURPLE SURVEILLANCE HARD DRIVE installed. The HDD indicator lights up while the recording takes place.

    1) Windows app
    How to add a camera to Windows app?

    2) Mac app

    3) Mobile app
    How to add a camera to App?

    4) Works with Amazon Alexa app
    5) Record video on the server

    How to set up a PTZ in the App for PTZ cameras?

    How to add a camera to Microseven cloud?

    All Microseven cameras are working with Amazon Alexa.

    Set up a webcam for live video streaming over microseven.com.


    Written by microseven

    November 21st, 2010 at 4:24 am

    Posted in