Microseven Tech Support

Tech Support

Where Do I Find Microseven Cloud Information

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Where do I find Microseven cloud information?

Here is a description of how the cloud works.

 

 

Written by microseven

April 27th, 2019 at 1:20 pm

Posted in How To

How To Find Video Default Settings For 1080p Camera

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Here is the optimal set of video settings. It is the default settings.

Written by microseven

April 23rd, 2019 at 8:48 am

Posted in How To

How To Adjust Lens On Model #M7D77-POESA

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How to adjust the lens if you want to very closer object, say 4 inches?

Step1: Open the glass cover:

Step2: Find the locks and slots nearby the black lens:

Step3: Release the lock and separate the black lens cover from the base, the unscrew the lens and turn the lens to adjust it.

Step4: View it on the monitor until you are happy with it,  and complete the adjustment procedure and cover the glass on the camera. The camera is ready to install.

Written by microseven

April 22nd, 2019 at 2:08 pm

Posted in How To

How To Remove Another Account Accessing To Your Camera

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How to remove another account access to your camera?

You can log in to another account in microseven.com under MY CAMERAS, remove the camera has the same CamID. You should fix the problem.

 

Written by microseven

April 22nd, 2019 at 11:52 am

Posted in How To

How To Inquire NVR Password If You need

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How to inquire a password for the NVR password lost other than default password?

You will take a photo and send it to techsupport@microseven.com. You will receive a temporary password in 24 hours.

Written by microseven

April 17th, 2019 at 11:45 am

Posted in How To

How To Use The FTP And Keep The Same Filename

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How to use the FTP to push the image to the FTP server?

How to keep the same file name while FTP an image to FTP server?

Step1 Go to menu ‘CAPTURE& SNAPSHOT’.
Step2 Enable auto capture to FTP.
Step3 Select ‘File mode’ to ‘Overwrite’.
Step4 Select ‘XL’ if you want the largest image to FTP server.
Step5 Click ‘APPLY ‘

Note: You have to set up the time frame for the images upload to same public free FTP servers if it is required.

 

 

Written by microseven

April 2nd, 2019 at 1:10 pm

Posted in How To

How To Block The Timestamp Control From NVR ONVIF

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How to block the timestamp control from the NVR ONVIF?

Go to menu CAMERA-> ONVIF Settings, you can select ‘Allow’ or ‘Block’ from ONVIF NVR timestamp controller and click ‘APPLY’ to save the settings. Then you have to restart the camera.

 

Written by microseven

April 2nd, 2019 at 12:27 pm

Posted in How To

How To Adjust NVR Timestamp

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How to adjust the timestamp on NVR?

Step1: Go to the monitor and use the mouse, right button on the mouse clicks to bring up the floating menu, then tap on the Configure icon.

Step2: Tap on the ‘System Setup’ on the menu.

Step3: Find ‘Date/Time Setup…’ button and click on it.

Step4: Adjust the timestamp information, and click ‘OK’ to save you new timestamp settings.

Written by microseven

April 1st, 2019 at 12:26 pm

Posted in How To

How To Hide Left Pane Menu On NVR Monitor Screen

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How to hide the left pane menu on the NVR monitor screen?

You will go to use the mouse select 16:9 or 4:3 to switch on/off the left pane menu.

 

Written by microseven

March 29th, 2019 at 1:15 pm

Posted in How To

How To Prevent 24/7 Recording On A MicroSD Card

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How to prevent 24/7 recording on a microSD card in the camera?

It will take too much space on the microSD card during the camera recording, it happens that you set up a 24/7 recording on the camera recording option. To prevent 24/7 recording on a microSD card, and you allow the camera ONLY record while a motion alert triggers from the camera. Here you need to go to web-based GUI, select ‘RECORDING’ -> ‘Record Schedule’. In the ‘Record Schedule’ page, select ‘Off’ in the ‘Schedule record enable.

 

Written by microseven

March 29th, 2019 at 11:35 am

Posted in How To

How To Set A Camera For HTML5 LIVE STREAM

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How to set a camera for HTML5 live stream?

1. Go to www.microseven.com, click My Cameras -> My Camera Settings, then click on ‘Add a new camera’:

 

2. After the camera added, click on ‘Set LIVE to HTML5’; you will add a camera for live streaming and enter all the information as required:

 

3. When you complete and the camera added, click links for viewing live stream; you can also edit the ‘Settings’ if you want to change it:

 

Written by microseven

March 26th, 2019 at 12:49 pm

Posted in How To

How To Make A Payment In Your Portal

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How to make a payment in your portal?

1) Go to https://www.microseven.com.

2) After you log in your portal, you will go menu ‘MY Cameras’, ‘Order History’, then on the Order History page, click on ‘Make payment’. Follow the page one step by one step to complete the payment.

 

Written by microseven

March 23rd, 2019 at 1:22 am

Posted in How To

How To Adjust The Camera Postion Via Its Bracket To Install The Camera

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How to adjust the camera position while you install the camera?

There are three screws on the bracket. You use the L shape wrench to unscrew them, to position the right angle of the camera fit your needs.

 

Written by microseven

March 22nd, 2019 at 2:08 pm

Posted in How To

How To Set Up DHCP On My Camera Via MacOS

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How to set up DHCP on my camera via MacOS?

Step1 Open the Cam Locator screen, highlight the camera, then click on the ‘Network Setup’ button:

Step2 Tick on the box to Enable DHCP, then uncheck Dynamic DNS and enter 8.8.8.8 and 8.8.4.4 to DNS fields. Then click on the ‘Apply’ button:

Step3 Click ‘Yes’ button:

Step4 Click ‘OK’ button:

Step5 Click ‘Close’ button to close the Microseven Cam Locator window:

Step6 Tap on the ‘Search’ button again:

Written by microseven

March 11th, 2019 at 12:29 pm

Posted in How To

How To Install The MicroSD Card In The PTZ (20x Zoom Model) Camera

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How to install the microSD card in the PTZ 20x zoom model camera?

Step1 You must use PH1 x 60 screwdriver:

Step2 You open four screws on the cover back on the camera motor:

Step3 Install the microSD card in the sd slot, and sd card label is facing to you and showing in the following image:

Written by microseven

March 9th, 2019 at 6:11 pm

Posted in How To

How To Make Raid10 On Supermicro 2U Server

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How to make Raid10?

Step1: Power on the power, and start the server Raid10 configuration. When you see the Supermicro logo on the screen, hit key Ctrl+H.

Step2: You are now in the MegaRaid con

 

Written by microseven

March 8th, 2019 at 11:25 pm

Posted in How To

How To Add use_iframe:true Tag In The Embedded Code

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How to add the “iframe” tag in the embedded code:

Use iframe script is: use_iframe:true

You will add the script before the end of the code.

Written by microseven

March 5th, 2019 at 12:06 am

Posted in How To

How To Format My MicroSD Card To FAT32 format

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How to format my microSD card to FAT32 format?

Download a free tool MiniTool – “MiniTool Partition Wizard Free Edition” from https://www.minitool.com/ and install it on your PC.

Written by microseven

February 27th, 2019 at 2:01 am

Posted in How To

How To Use A Command Line In Windows To Set Recording On/Off

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How to use a command line in Windows to set recording off/on.

Download M7RSS-HSSetup2.0.6.1.exe from the download page.
There are three options:
-exit  //exit the program
-stop_rec  //stop recording
-start_rec //start recording

If you want to make a task in the Windows, you can make the batch. Here is the example to help you:
//——-
@echo off
echo stop rec
“C:\Program Files (x86)\M7RSS-HD\M7RSS-HD.exe” -stop_rec
echo sleep 10 seconds
ping 10.0.0.0 -n 1 -w 10000 > nul
echo start rec
“C:\Program Files (x86)\M7RSS-HD\M7RSS-HD.exe” -start_rec
echo finish
//——-

Written by microseven

February 27th, 2019 at 1:43 am

Posted in How To

How To Connect The Microphone In Two Methods On Any Applications?

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How to connect the microphone in two methods on any application?

The microphone should work in any environment.

1) Power on the microphone, the power supply is 12V DC.
2) If you convert RCA to 3.5mm you can use a converter https://www.microseven.com/product/IP-Cameras-M7RA-CVT.html
3) If the receiver is analog, you must need an amplifier box. Then you can hear the audio from a speaker. If the receiver is digital, you need an analog to digital converter. Usually, we use a computer or a camera. Then you can use a phone and computer to listen to the audio from the microphone.

Written by microseven

February 25th, 2019 at 2:23 pm

Posted in How To