Microseven Tech Support

Tech Support

Archive for the ‘How To’ Category

How To Set Up Camera Wifi Via Cam Hotspot Using A Phone

without comments

How to set up camera wifi via cam hotspot using a phone

1. Hold the reset button on the camera harness cable for 20 seconds until popping up the sound if the camera has a speaker.

2. Find the Settings icon, tap on it to open Settings.

3. Tap on the Connections on the Settings screen.

4. Tap on the Wi-Fi menu on the Connections screen.

5. The Microseven-1083D200xxxx network displays on the Wi-Fi screen. Select and tap on it.

6. Enter the camera Microseven-1083D200xxxx wifi network password. The password is 12345678. Then tap on the Connect button.

7. The camera hotspot wifi network is connected after a few seconds.

8. The status of the camera hotspot wifi is connected.

9. Go back to the screen, find the Microseven app icon and tap on it to open the app.

10. Tap on the Cam Locator on the login screen.

11. The camera is found on the list on the Search Cameras screen. Then tap the WiFi Settings icon to set up a wifi connection.

12. The first of all, tap on Wireless mode. The second, select Station while the Wireless mode window pops up.

13. The next, tap on the Search icon to find Wi-Fi SSID from the wifi router.

14. Tap on the Join button after you find the wifi connection.

15. The SSID may display in the SSID field automatically. Enter the wifi router’s password where the wifi network you want to connect. Next, tap on the checkmark to make connecting to the wifi router. Please wait for 10 seconds and the camera pops up a sound. Most of the time, after 10 seconds, the camera hotspot wifi is going to disconnect. You will go to the phone screen after disconnecting from the camera hotspot wifi network.

16. Go back to the screen, find the Microseven app icon and tap on it to open the app.

17. Enter your email address and login password on the Microseven app. And tap on the SIGN IN button.

18. Tap on Menu icon, and select Search Cameras.

19. Find the wifi camera and tap on Add A Cam.

20. Enter the Title, and tap on the checkmark to add the camera on the app.

21. Tap on Menu, and select the Live Cameras. to go back to the Live Cameras screen.

https://www.microseven.com/images/B/phone/20-0-add-wifi-a.jpg

22. Find the camera just added, and tap on the new camera icon to play the live stream video.

23. Play the live streaming video on the app.

END

Written by microseven

January 15th, 2020 at 10:46 pm

Posted in How To

How To Switch H.264 To H.265 Video Format

without comments

How to switch H.264 to H.265 video format on 5MP camera

Find a camera from Cam Locator, open it use the camera IP address in a browser. Then click on ‘LIVE VIEW’, enter the URL below in the URL field at the same screen.

1. H.264 -> H.265
http://[the_ip_address_of_the_camera]/param.cgi?cmd=setvideoattr&-profile=3

2. H.265 -> H.264
http://[the_ip_address_of_the_camera]/param.cgi?cmd=setvideoattr&-profile=1

Example, if the IP address of the camera is 192.168.1.201, then
1. H.264 -> H.265 format, enter the URL http://192.168.1.201/param.cgi?cmd=setvideoattr&-profile=3
2. H.265 -> H.264 format, enter the URL http://192.168.1.201/param.cgi?cmd=setvideoattr&-profile=1

Written by microseven

January 10th, 2020 at 12:03 am

Posted in How To

How To Setup Camera Wifi Via Cam Hotspot Using A PC

without comments

How to set up camera Wifi via the camera hotspot using a PC

1.  Power on the camera ONLY without an Ethernet cable connected.

2. Reset the camera for 15 seconds until you hear the bee sound.

3. Use a laptop computer, go to wifi setting on your PC, search a Wifi. Find a wifi name [Microseven-1083D200xxxx] (your cam hotspot), then click on connecting …

4. Enter the network security key: 12345678

5. After connected, use your Cam Locator searching to find the camera, highlight it in the Cam Locator then click on button ‘Network Setup’ at the same screen on the Cam Locator.

6. Next screen, click on ‘Setup Wifi’ button to open ‘Wireless Settings’ page.

7. Select ‘Station’ in the dropdown list, the click on ‘Search’ for the wifi you want to connect to.

8. After you click ‘Apply’. (You may get a pop up ‘Failed to get settings’. Ignore it [it is a bug, we will fix]). If your camera is near you, you will hear a sound. Otherwise, you waiting for about 20 seconds. The wifi will be connected.

 

 

 

Written by microseven

January 9th, 2020 at 11:46 pm

Posted in How To

How To A Camera Via NVR Channel To The App – NVR Works with Alexa

without comments

NVR works with Alexa

Steps

1. Open Microseven app, tap on “+” to add a camera via NVR:

2. Scan QR Code, there is a stick on the box or NVR. If you do not find it, you will do manually adding a camera:

3. On the “Add A Camera” screen, enter 1) camera name, 2) CamID [It is the NVR CamID (NVR CamID and PIN can be found in the Cam Locator)], 3) PIN 4) Select the channel number of the camera on NVR, 5) tap on the “Camera Credential”:

4. Enter the NVR credential, the default NVR username is ‘admin’ and its password is ‘password’. Then tap on the right top corner checkmark to save the settings:

5. Tap the right top corner checkmark again to save the settings:

6. The screen turns back to “Live Cameras”. And now tap on the icon that the camera is just added.

7. The app is playing the live streaming video.

Written by microseven

January 9th, 2020 at 12:54 am

Posted in How To

How To Disable Virtual Network Interface

without comments

How To Disable Virtual Network Interface

Step1 Click ‘Configure’-> Step2 Click ‘Network Setup’ -> Step3 ‘Unchecked Virtual Network Interface’

If you are doing Microseven cloud recording, you have to disable the ‘Virtual Network Interface’

Step1 Click ‘Configure’

Step2 Click ‘Network Setup’

Step3 ‘Unchecked Virtual Network Interface’

Written by microseven

November 16th, 2019 at 9:25 am

Posted in How To

Windows 7 support will end on January 14, 2020

without comments

Written by microseven

October 8th, 2019 at 11:19 am

Posted in How To

CMS/VMS Latest Version Without Digital Zoom Interface

without comments

CMS/VMS latest version without digital zoom interface download:

https://www.microseven.com/software/MicrosevenSetup4.0.6.6.exe

Written by microseven

October 8th, 2019 at 10:08 am

Posted in How To

Trouble Shooting To Find A Camera In Cam Locator

without comments

Trouble shooting:

1. Check POE led on the POE connector either on the POE switch or the camera POE connector, the led light must be on. (10/1/2019)

2. If it is a WiFi camera, connect the cable to the router, and power on the camera using the power supply. The Ethernet led must be on either on the router Ethernet port or the camera Ethernet port. (10/1/2019)

1. Check the sd card slot, take the old sd card out from the camera, then power on the camera again. Go to Cam Locator to find the camera. (10/1/2019)

Written by microseven

October 1st, 2019 at 12:34 pm

Posted in How To

Norton Secure Download And Installation

without comments

Norton secure download and installation VMS (Cam Locator) Software:

1.  Download it from microseven.com:

2. Download secure via Norton:

3. Publisher displays Microseven Systems, LLC

Written by microseven

August 25th, 2019 at 8:40 am

Posted in How To

Angle of View

without comments

170 degrees angle of view definition:

URL: https://en.wikipedia.org/wiki/Angle_of_view

Written by microseven

August 21st, 2019 at 8:22 pm

Posted in How To

How To Install MicroSD Card In The M7B5MP-SWSAA For FTP Alert Clip

without comments

Use PH1 screwdriver. Unscrew two screws and open the cover to install microSD card. The size of the microSD card can be from 8GB to 128GB.

Written by microseven

July 29th, 2019 at 2:44 am

Posted in How To

The New Android 64bit App Not Support Old Android Device And Download The Latest 32bit Version App

without comments

The updated Android app 64bit is required by Google. The 32bit old device is not supported in the new Google Android requirement.

Your old device with 32bit is not compatible with the new Google API. The M7.AS-2.0.23.apk is the latest 32bit version app and built on 1/24/2019. To fix the problem, you can completely uninstall the Microseven app on the device. You can download the latest version Android app at https://www.microseven.com/download/M7.AS-2.0.23.apk, then install it on your old device.

You can disable the Android app auto updating option on the old Android device to prevent automatically upgrade the app on your old device.

 

Written by microseven

July 23rd, 2019 at 11:10 pm

Posted in How To

Where To Find The Downloaded Clip On Andriod Phone

without comments

Where can you find the downloaded clip from the cloud to Android phone:

You find the clip from Gallery app on the Android phone.

Gallery app

 

Written by microseven

July 17th, 2019 at 10:46 am

Posted in How To

How To FTP The Alert Motion Clip

without comments

How to FTP the motion alert clip to FTP server, here is the snapshot to check on the box and send the motion alert clip to FTP server:

Written by microseven

July 15th, 2019 at 10:02 pm

Posted in How To

How To View NVR Monitor Screen Remotely On The App

without comments

How to view the NVR monitor screen remotely on the app:

Before you add the NVR screen on the app, you have to find the NVR QR code and NVR port number as well as the NVR username and password.

Steps to find this information:
1. On the local NVR screen, click on the right mouse button to pop up the properties window:

Properties

2. Click on ‘System Information’ to find the QR code, and get the app to scan the QR code:

find QR code

You will use the app to scan the QR code:

QR code

3. Find the NVR port, if you don’t change it, it is 80 by the factory default. To find it, click on ‘Network Setup’:

Find port number

The 80 is the factory default port number:

The port

Now you are ready to add the NVR to the app and make it accessible remotely. You have to connect to the NVR via the router over the internet.

4. Download the ”SoCatch’ app from the app store, and install it on your device. Tap on the icon:

SoCatch icon

5. Open the app, and tap on ‘+’ to add the NVR:

Add

6. Scan the QR code on the local NVR monitor screen, tap on the light blue ‘QR code scan’ on the ‘Host’ field, and fill out all the information on the adding page:

Scan

7. After you add the NVR to the app, then tap the NVR in the list:

Added

8. Now, the NVR is ready to access remotely via your device:

View remotely

Written by microseven

July 13th, 2019 at 12:02 pm

Posted in How To

How To Install The M7D77-POE Camera On The Wall

without comments

The demo installation shows below. There are two screws for the adjusting angle and position of the camera to aim the objects. And the other two screws are mounting the camera on the wall. A big cable has four ports, you can connect the POE cable to connect to the camera without 12V DC in power supply.

Written by microseven

June 15th, 2019 at 1:06 pm

Posted in How To

Where Do I Find Microseven Cloud Information

without comments

Where do I find Microseven cloud information?

Here is a description of how the cloud works.

 

 

Written by microseven

April 27th, 2019 at 1:20 pm

Posted in How To

How To Find Video Default Settings For 1080p Camera

without comments

Here is the optimal set of video settings. There are default settings.

Written by microseven

April 23rd, 2019 at 8:48 am

Posted in How To

How To Adjust Lens On Model #M7D77-POESA

without comments

How to adjust the lens if you want to very closer object, say 4 inches?

Step1: Open the glass cover:

Step2: Find the locks and slots nearby the black lens:

Step3: Release the lock and separate the black lens cover from the base, then unscrew the lens and turn the lens to adjust it.

Step4: View it on the monitor until you are happy with it,  and complete the adjustment procedure and cover the glass on the camera. The camera is ready to install.

Written by microseven

April 22nd, 2019 at 2:08 pm

Posted in How To

How To Remove Another Account Accessing To Your Camera

without comments

How to remove another account access to your camera?

You can log in to another account in microseven.com under MY CAMERAS, remove the camera that has the same CamID. You should fix the problem.

 

Written by microseven

April 22nd, 2019 at 11:52 am

Posted in How To